As part of EVV, caregiver employees will be given a unique five-digit Personal Identification Number (PIN) for use when calling from their clients’ homes. This PIN will not be related to their social security number.
However, to verify that the five digit PIN represents the employee, Caring for Parent caregivers must load – on a onetime basis – the last five digits of the individual employee’s social security number into the EVV system. This is required by the State of Connecticut in order for them to continue servicing Medicaid clients, regardless of the agency they work for.
In the event a client does not have a landline telephone, or they prefer to not have their phone used for the EVV timekeeping, an option of a Fixed Visit Verification (FVV) device is available. The FVV is a small device that will be provided to the client at no cost to them, and will generate a unique 6 digit number for the caregiver to use when calling in. The caregiver will be able to call in from any phone after leaving the client provided they have this number. Further details on FVV will be provided via written instruction for clients who opt to use this method.
The EVV system is funded through state of CT. Any phone calls or required equipment associated with EVV will be at no cost to clients or their caregiver employees.
In the event a caregiver receives a busy signal when calling in their hours, an alternate phone number is provided. In the unlikely event both numbers are busy, they should continue to try. If the issue persists, caregivers should tend to their client’s service needs, and notify the toll-free helpline at their earliest convenience: Please call us at (860) 310 1999 or (646) 506 8907.
Caring for Parent use of the EVV system provides two options for timekeeping; use of client’s home landline phone, or use of an FVV device if client prefers. The personal cell phone EVV application is not being utilized.
In the event the client’s phone is not available at the time of caregiver’s arrival, they should simply begin their shift and call in their start time at the soonest opportunity possible. Caregivers should then please call us at (860) 310 1999 or (646) 506 8907.as soon as they are able to report the discrepancy so the actual start or end time may be adjusted.
The time in / time out function of EVV allows for overlap. Caregivers will have a reasonable window of time to call in to the system the start and end of their service shift without issue so long as they are close to their scheduled time. In the event the caregiver coming in to client is relieving a caregiver who also needs to use the telephone or FVV device to log out, both should have sufficient time to make required calls without the system considering either to be “late” to their shift. In the event either caregiver runs into an issue that causes them to be unable to login in at the time they actually arrived, caregivers should call us at (860) 310 1999 or (646) 506 8907. as soon as able to report the discrepancy so the actual start or end time may be adjusted.
It is not uncommon for a caregiver to begin or end their shift at a location other than the client’s home where the landline phone or associated FVV device is located. If this is the case, caregiver employees should make their login/logout calls as soon as able, and please call us at (860) 310 1999 or (646) 506 8907. as soon as able to report the discrepancy so the actual start or end time may be adjusted. It is important that a call still be made regardless of it having to be adjusted.
It is common for a caregiver to provide services to a client outside of their home during the course of a service shift. Typically, services are scheduled back to back with the same caregiver, and it would not be feasible for the caregiver to stop what they were doing and return back to the clients home to logout of one service and in for another. If this is the case, caregiver employees should make their login/logout calls as soon as able, and please call us at (860) 310 1999 or (646) 506 8907 as soon as able to report the discrepancy so the actual start or end time may be adjusted. It is important that a call still be made regardless of it having to be adjusted
Caring for Parent remains your direct employer with every client you engage with and will continue to manage and will continue to ensure the timeliness and accuracy of your payroll. Caregivers are in a legal contract to ensure the clients privacy and company policies are followed throughout the clients engagement.
In the event you do not know your client’s EVV ID number, Please call us at (860) 310 1999 or (646) 506 8907.
Just as with paper time sheets, each Medicaid client requires their own timekeeping. Caregivers should call in at the start of each service associated with the individual client EVV ID, as well as at the end of each service.
Should the client’s FVV device get damaged or go missing, they should contact us at (860) 310 1999 or (646) 506 8907.
Clients who receive services through multiple agencies will have one FVV device for each agency. The FVV device associated with Caring for Parent caregivers will have a Caring for Parent logo affixed to the front of the device.
Providing services to multiple clients during a single visit to the home requires some additional timekeeping steps. Please call us at (860) 310 1999 or (646) 506 8907.
If you provide more than one service to a client during a single visit (example: 3 hours of homemaking and 3 hours of companion), you’ll need to complete some additional timekeeping steps. Please call us at (860) 310 1999 or (646) 506 8907.
If you provide live-in services to a client who has an FVV device, some additional timekeeping steps are required. Please call us at (860) 310 1999 or (646) 506 8907.